Contact Us
Get in touch with Sale...
0161 905 3256
info@georgefranksalon.co.uk
61 Cross Street, Sale, MCR, M33 7HF
- Monday
- Closed
- Tuesday
- -
- Wednesday
- -
- Thursday
- -
- Friday
- -
- Saturday
- -
- Sunday
- Closed
Get in touch with Didsbury...
0161 445 0899
Info@georgefranksalon.co.uk
45 Barlow Moor Road, Didsbury MCR, M20 6TW
- Monday
- Closed
- Tuesday
- -
- Wednesday
- -
- Thursday
- -
- Friday
- -
- Saturday
- -
- Sunday
- Closed
Send us a message...
(Please don't use this to cancel appointments as these messages aren't picked up straight away. Many thanks)
OUR CANCELLATION & DEPOSIT POLICY
Deposits are required to secure your appointment. The deposit will vary according to the length of time you will be in the salon and will either be taken when you book your appointment or you will be sent a deposit link in your appointment reminder email and text message. This will be taken off your bill when you pay for the service or treatment you have received.
We understand that sometimes you may have to cancel or move an appointment. Please give us at least 48 hours notice, otherwise your deposit may be lost as it's very difficult to fill cancelled appointments quickly.
The deposit will be fully refunded if you cancel outside of the 48 hour window, if a service or treatment is unsuitable for you or if it cannot be provided by us for any reason.
If you need to cancel during opening hours, please call us at the salon. Please don’t text, email or put a message on social media as it may take us a while to pick up these messages.
KEEPING TO TIME
If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment that you require.
Thank you for your understanding.
COMPLAINTS PROCEDURE
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so we aim for the highest standards in everything we do. Complaints are rare, but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.
PROCESS
Please tell someone you’re not happy with the service you’ve received, either while you’re in the salon or as soon as possible after leaving. Calmly and clearly explain the problem.
We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within eight weeks.
If you have already left the salon, please don’t go to another salon as we have the right to see exactly what the service or treatment you received from us looks like. We will arrange a suitable time for you to come back into our salon and discuss your complaint in private.
As long as you have contacted us within 7 days of your appointment and where we think your complaint is reasonable, we will redo a part or all of the service or treatment free of charge. The work will be done by a different stylist if you prefer, although this may not be possible.
If we can’t fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be.
Please ask us for more information if required.